Hello,
I have wrongly registered my account, with wrong street number. Now, my bank statement verification was rejected.
I have emailed to id@trading212.com to ask to change my registration address, together with my photo holding the my ID , and bank statement, both of them have correct street number.
Is this enough? should i contact customer.care@trading212.com instead?
Thank you,
BR// Ady.
I had a similar issue with my email address and am still waiting for a response
Hi, i got a reply from customer service, they did not accept bank statement, as it doesn’t have stamp and signature on every page. I will try again tomorrow, and update .
Thank you Michael. Customer care directed me to provide correct documents.
As I said, if bank statement is printed by bank, there MUST be a stamp on each page, plus name and signature of bank worker.
Best Regards, Andrian.
