# Cash withdraw screen not responding

**URL:** <https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451>\
**Category:** 🥧 Pies & AutoInvest\
**Created:** [May 4, 2021, 9:12am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451 "2021-05-04T09:12:49Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 9:12am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/1 "2021-05-04T09:12:49Z")

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Hi. I have cash in a pie. I’m going to the invest withdraw funds button and then withdraw.  
The withdraw screen has a cash symbol or a slider bar to select amount to withdraw. Only these are not functional and dulled out. I just get a select amount notice with I can’t.  
Is this a bug?

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**Author:** ![Bogi.H](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/bogi.h/32/23576_2.png) [@Bogi.H](https://community.trading212.com/u/Bogi.H)\
**Post date:** [May 4, 2021, 9:38am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/2 "2021-05-04T09:38:42Z")

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There is an issue with the iOS app version and it will be fixed with the next update. I’ll let you know once it is fixed and in the meantime, you can withdraw via the web platform.

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**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 10:44am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/3 "2021-05-04T10:44:22Z")

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Ok. Thanks for the update.

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<div class="post-metadata">

**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 10:49am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/4 "2021-05-04T10:49:55Z")

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Actually, hold on! Do you mean the live.trading212 because I can’t see pies on that either.

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<div class="post-metadata">

**Author:** ![Bogi.H](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/bogi.h/32/23576_2.png) [@Bogi.H](https://community.trading212.com/u/Bogi.H)\
**Post date:** [May 4, 2021, 11:11am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/5 "2021-05-04T11:11:37Z")

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You will be able to access your Pies via the web platform by logging in [here](https://live.stagingtrading212.com/).

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**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 11:20am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/6 "2021-05-04T11:20:50Z")

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Nope. I got {“code”:“NotFound”,“message”:“404 Not Found”}

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<div class="post-metadata">

**Author:** ![Bogi.H](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/bogi.h/32/23576_2.png) [@Bogi.H](https://community.trading212.com/u/Bogi.H)\
**Post date:** [May 4, 2021, 11:29am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/7 "2021-05-04T11:29:45Z")

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Sorry, could you try [this](https://www.trading212.com/en/login) one?

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<div class="post-metadata">

**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 11:33am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/8 "2021-05-04T11:33:43Z")

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That seemed to open the old app with no pie access.  
What is the actual url?

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<div class="post-metadata">

**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 11:37am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/9 "2021-05-04T11:37:28Z")

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Found in in the message. It is the live.212 which didn’t show pies

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<div class="post-metadata">

**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 11:41am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/10 "2021-05-04T11:41:59Z")

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Ah. See it’s a beta version

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<div class="post-metadata">

**Author:** ![Bogi.H](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/bogi.h/32/23576_2.png) [@Bogi.H](https://community.trading212.com/u/Bogi.H)\
**Post date:** [May 4, 2021, 11:47am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/11 "2021-05-04T11:47:11Z")

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Once you are in the old app, you can switch to the new one by clicking on your email address in the upper right corner. You will have access to your Pies there  
 ![NewApp](https://europe1.discourse-cdn.com/flex013/uploads/trading212/original/2X/f/fe3b11813a2430fd9c595078daedf3ebd457670b.png)

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<div class="post-metadata">

**Author:** ![Davey](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Davey](https://community.trading212.com/u/Davey)\
**Post date:** [May 4, 2021, 11:55am UTC](https://community.trading212.com/t/cash-withdraw-screen-not-responding/48451/12 "2021-05-04T11:55:33Z")

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Ok. That was like walking the Great Wall of China but finally got there. Thanks