Chat agents and AI

I hope that you will NOT replace live chat agents with AI. AI have never solved my problems, in contrast to live agents.


Could not agree more. They are terrible.

Had the misfortune of having to deal with Evri, who surprise surprise lost a parcel. Only contact was their terrible AI bot. That was no help, and no email or phone number to speak to a real person.

So it’s marginally better than EVRIs usual service then.

In all our initiatives, we aim to upgrade the user experience. AI is a major topic around, and we’re exploring how and what to take advantage of. Yet as always, we’ll work towards providing exceptional service.