I hope that you will NOT replace live chat agents with AI. AI have never solved my problems, in contrast to live agents.
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Could not agree more. They are terrible.
Had the misfortune of having to deal with Evri, who surprise surprise lost a parcel. Only contact was their terrible AI bot. That was no help, and no email or phone number to speak to a real person.
So it’s marginally better than EVRIs usual service then.
In all our initiatives, we aim to upgrade the user experience. AI is a major topic around, and we’re exploring how and what to take advantage of. Yet as always, we’ll work towards providing exceptional service.
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