# Deposit hasn't come through because of a problem - ✅ Solved **URL:** \ **Category:** 🤝 Help\ **Created:** [January 19, 2021, 1:16pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213 "2021-01-19T13:16:55Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Lennert](https://avatars.discourse-cdn.com/v4/letter/l/8edcca/32.png) [@Lennert](https://community.trading212.com/u/Lennert)\ **Post date:** [January 19, 2021, 1:16pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213/1 "2021-01-19T13:16:55Z")
Hello, I am new to trading 212 and did a deposit about a week ago. I am a student so I wanted to invest the savings I have in safe trading pies you guys are making. Now there went something wrong with the transaction. The wrong reference code was used. Now I already contacted the help centre a few times and they are looking into it. But still, I am worried. The communication is running slow. So I am wondering if anyone has any experience with deposits that were misplaced? I can’t afford myself to lose it all because of a transactional mistake. The right bankcode etc. was used. I am just looking for confirmation from someone who has experienced the same problem as I do, to temper my worries. Kind regards, Lennert ---
**Author:** ![Dougal1984](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/dougal1984/32/14304_2.png) [@Dougal1984](https://community.trading212.com/u/Dougal1984)\ **Post date:** [January 19, 2021, 1:20pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213/2 "2021-01-19T13:20:52Z")
[https://helpcentre.trading212.com/hc/en-us/requests/new](https://helpcentre.trading212.com/hc/en-us/requests/new) Have you tried this? It is probably sat in a client money account pending return. ---
**Author:** ![Lennert](https://avatars.discourse-cdn.com/v4/letter/l/8edcca/32.png) [@Lennert](https://community.trading212.com/u/Lennert)\ **Post date:** [January 19, 2021, 1:49pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213/3 "2021-01-19T13:49:43Z")
Hey Dougal, Thank you for the tip, I already started different conversations through this help centre. They responded but always very basic. “We are looking for it” or “We will get back to you soon”. I am not doubting the fact that they are actually looking into it. I am just concerned because you hear a lot of scam possibilities and I am just afraid that there is a possibility that I’ll never see my money again. ---
**Author:** ![L.D](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/l.d/32/3188_2.png) [@L.D](https://community.trading212.com/u/L.D)\ **Post date:** [January 19, 2021, 3:28pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213/4 "2021-01-19T15:28:14Z")
> [@Deposit hasn't come through because of a problem - white\_check\_mark Solved](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem/38213/3): > > Hey Dougal, Thank you for the tip, I already started different conversations through this help centre. They responded but always very basic. “We are looking for it” or “We will get back to you soon”. I am not doubting the fact that they are actually looking into it. I am just concerned because you hear a lot of scam possibilities and I am just afraid that there is a possibility that I’ll never see my money again. As we’ve mentioned on a few other topics, deposits via BankWire can take a bit longer than the usual to be processed, because the volume of requests and interest we’re currently experiencing are record-breaking. > **[Why is my deposit still not reflected?](https://helpcentre.trading212.com/hc/en-us/articles/360007237357-Why-is-my-deposit-still-not-reflected-)** > > Your deposit may still be missing in your account due to the timeframe needed for it to be reflected. It depends on your payment provider and can vary. > If you didn't put your Trading 212 account nu... Other than that, I can assure you that your funds are now allocated and waiting inside your account. Once you log-in you should receive a pop-up message which you’ll need to confirm and you’ll be ready to go. 🙂 ---
**Author:** ![Lennert](https://avatars.discourse-cdn.com/v4/letter/l/8edcca/32.png) [@Lennert](https://community.trading212.com/u/Lennert)\ **Post date:** [January 19, 2021, 3:34pm UTC](https://community.trading212.com/t/deposit-hasnt-come-through-because-of-a-problem-solved/38213/5 "2021-01-19T15:34:00Z")
Hello, I can confirm that the money was allocated to my account this very moment. So I just wanna thank you for the response. Sorry if I was kinda harsh but the uncertainty and lack of communication got my freaked out. So thanks to you guys a lot, omw to (hopefully) make some money 😉