# Fraud on account

**URL:** <https://community.trading212.com/t/fraud-on-account/34100>\
**Category:** 🤝 Help\
**Created:** [December 31, 2020, 9:13am UTC](https://community.trading212.com/t/fraud-on-account/34100 "2020-12-31T09:13:47Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![AshleyH25](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AshleyH25](https://community.trading212.com/u/AshleyH25)\
**Post date:** [December 31, 2020, 9:13am UTC](https://community.trading212.com/t/fraud-on-account/34100/1 "2020-12-31T09:13:48Z")

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My account has been compromised, funds added and withdrawn - how can I contact Trading212, email is too slow and cant find a number. Please someone help

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**Author:** ![krr13](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@krr13](https://community.trading212.com/u/krr13)\
**Post date:** [December 31, 2020, 9:18am UTC](https://community.trading212.com/t/fraud-on-account/34100/2 "2020-12-31T09:18:50Z")

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@AshleyH25 one of the @Team212 will pick this up for you.

For now I would advise you to set up 2FA on your account as an additional security measure. Instructions on how to do this can be found below:

> **[What is Two-Factor Authentication (2FA)?](https://helpcentre.trading212.com/hc/en-us/articles/360012415617-What-is-Two-Factor-Authentication-2FA-)**
>
> Two-factor authentication (2FA) is an optional layer of security to your Trading 212 account, designed to ensure that you’re the only person who can access it. 
> Instead of only entering your user n...

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**Author:** ![AshleyH25](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AshleyH25](https://community.trading212.com/u/AshleyH25)\
**Post date:** [December 31, 2020, 9:19am UTC](https://community.trading212.com/t/fraud-on-account/34100/3 "2020-12-31T09:19:54Z")

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This is setup already, no one from trading212 will contact me.

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**Author:** ![krr13](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@krr13](https://community.trading212.com/u/krr13)\
**Post date:** [December 31, 2020, 9:22am UTC](https://community.trading212.com/t/fraud-on-account/34100/4 "2020-12-31T09:22:18Z")

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Have you given someone access to your device? That is the only way they can get your 2FA code.

The team will get back to you and will be able to investigate for you.

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**Author:** ![AshleyH25](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AshleyH25](https://community.trading212.com/u/AshleyH25)\
**Post date:** [December 31, 2020, 10:06am UTC](https://community.trading212.com/t/fraud-on-account/34100/5 "2020-12-31T10:06:37Z")

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i mean ive set it up now, but trading212 dont respond to me

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**Author:** ![Tony.V](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/tony.v/32/21437_2.png) [@Tony.V](https://community.trading212.com/u/Tony.V)\
**Post date:** [December 31, 2020, 10:16am UTC](https://community.trading212.com/t/fraud-on-account/34100/6 "2020-12-31T10:16:32Z")

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I see that our team is working on your case currently. Expect an update in the next couple of minutes.

You can be certain that the matter will be resolved.

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**Author:** ![Centrino](https://avatars.discourse-cdn.com/v4/letter/c/ecc23a/32.png) [@Centrino](https://community.trading212.com/u/Centrino)\
**Post date:** [December 31, 2020, 11:00am UTC](https://community.trading212.com/t/fraud-on-account/34100/7 "2020-12-31T11:00:54Z")

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Hopefully there is no security issue…