# I can not access my account on mobile app - ✅ Solved

**URL:** <https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014>\
**Category:** 🤝 Help\
**Created:** [January 13, 2021, 9:38pm UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014 "2021-01-13T21:38:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kami43](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/kami43/32/3890_2.png) [@Kami43](https://community.trading212.com/u/Kami43)\
**Post date:** [January 13, 2021, 9:38pm UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014/1 "2021-01-13T21:38:08Z")

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At 7:30 pm this evening my account just went black on the app,saying I am not connected to server .  
Please can give some advice.  
Thank you

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**Author:** ![damianx](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@damianx](https://community.trading212.com/u/damianx)\
**Post date:** [January 13, 2021, 10:15pm UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014/2 "2021-01-13T22:15:44Z")

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Been getting kicked out all evening-fine this am (bought shares) but all I get now is red ISA screen looks like loading for coupla secs, then am kicked back out to phone home screen. Tried half dozen times.

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**Author:** ![tpg123](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@tpg123](https://community.trading212.com/u/tpg123)\
**Post date:** [January 14, 2021, 10:10am UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014/3 "2021-01-14T10:10:25Z")

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Me too. Since last night and still same this morning, red screen then closes. Tried clearing cache but still can’t get in. Any ideas?

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**Author:** ![L.D](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/l.d/32/3188_2.png) [@L.D](https://community.trading212.com/u/L.D)\
**Post date:** [January 14, 2021, 10:41am UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014/4 "2021-01-14T10:41:50Z")

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We’ve experienced some slight difficulties with the Android app last night, due to some unexpected configurations. It was fixed with the latest version. 🛠

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**Author:** ![Kami43](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/kami43/32/3890_2.png) [@Kami43](https://community.trading212.com/u/Kami43)\
**Post date:** [January 14, 2021, 10:51am UTC](https://community.trading212.com/t/i-can-not-access-my-account-on-mobile-app-solved/37014/5 "2021-01-14T10:51:26Z")

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Thank you, is now sorted.