Identity verification

Ok guys I am getting frustrated. I tried twice to verify my identity…once with my national Id, which has my adress very clear, in english even. And second with a police record I had around wich also had my adress and nothing else there. I live with my parents and my utilities bills are not to my name…what can I do. And now banks.are closed here I cant get an extras for mythe adress. Why my ID or criminal record paper dont work??

You can do this process online for most banks (at least for ING Bank works this way).

I ll try but I am not realy sure I can do it

Depends of the bank, but should be an easy process online.
You can find here a discussion on a similar topic with the documents (and other stuff).

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