Tried connecting to my bank today to set up the Instant Bank Transfer option.
Seemed all ok, I chose HSBC, got re-directed to my bankās site and filled out all necessary info, and when I clicked āfinishā, a message came up taking me back to Truview, but the screen just kept loading.
I read on your help section that at that point I should have been taken back to my T212 account dashboard, but nothing happened.
Tried refreshing but nothing. No error messages either, just a blank screen with a loading circle.
Can you please advise if the connection has now been made with my bank and if not, is there an obvious issue?
Does this take a couple days to get set up or should it be instantly set up?
Canāt help much Iām afraid but definitely should be instant connection set-up plus when you go into 212 app on that transfer option it should show a connected account - if it doesnāt then it didnāt work. Iād try again, if it still doesnāt work then try contact support or post here and maybe someone from the team can take a look.
What youāre referring to in your post above seems like a difficulty we experienced recently, but weāve fixed with our latest app (iOS / Android) version. If it happens that youāre using our Web-based platform you can try deleting your cache and attempt another time to connect your bank with the Instant Bank Transfer.
You can DM me if this doesnāt work out and Iāll make sure to check this thoroughly.
