I’ve tried to link my NatWest account via TrueLayer but I keep getting the error that the names don’t match. My name on my T212 account is, say, First Middle Last.
On my NatWest app, the account I’m selecting shows it as ‘LAST FM’, where FM stands for First Middle.
Does anybody else have this issue? Perhaps it’s with NatWest specifically and the way they pass the account holder name via TrueLayer?
I also had this issue with NatWest, @George any chance you can get this new format accepted?
Would be great if I could link my NatWest account rather than having to use Revolut as an intermediary.
The account name is not your name. If NatWest is rejecting the connection because of a name mismatch you need to make sure your name in 212 is the same as the name on your bank account (not the bank accounts name itself, but your name)
I changed my name on Trading212 to match my full name, and it doesn’t work. It appears as though this check might be happening on T212’s side, as NatWest approved the connection and I am able to select my accounts and click continue, all the way to being redirected back to T212.
… this is literally what this post is about. I am well aware the difference between account nickname and actual bank account name. After checking with NatWest the format on my account is indeed e.g. Smith RJ as opposed to Robert John Smith. What 212 are investigating is whether they can change on their side to recognise this format.
I misunderstood the issue, as WunDaii clarified its not to do with the increased security as the names match, but a bug on 212s side about account nicknames.
The account nickname yes, but not your name NatWest hold as the account holder which is what’s used for CoP. That’s always your full name
No this is incorrect. Spoke to NatWest about this in detail yesterday, they confirmed that for the connection Truelayer use on the account type I have, they pass through the full name in format e.g. Smith RJ as opposed to Robert John Smith. Nothing to do with account nicknames, just needed the format adding on 212 side.
same thing Joe Bloggs but Natwest returns Bloggs JG.
Also worth noting I don’t have my middle name on trading 212. I am not sure if this is essential in order for them to connect?
What was the addition fix that did work for you please?
I am presuming @L.D/support aren’t doing fixes on an account by account basis and it should be available to all of us?