Live Chat Tickets

Hi, I have a question. How long it takes to get an answer? And will I get an email notification?

I know you are busy and I don’t rush you! I hope this whole market madness will benefit you in the long term :slight_smile:

Hey @Blaise,

The average chat response time for 2019 was 36 seconds. Yet, right now the average pick-up time is higher than the one which our clients are used to. The load varies throughout the day, and I cannot provide you with a specific wait time - it might be just a few seconds or several minutes. Nevertheless, a follow-up will come through for sure. :white_check_mark:

By the way, we took several different measures to bring back the good old instant chat experience, regardless of the load. Just bear with us for a bit longer, and thank you for the support! :pray:

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