# Live Support Chat / Help Chat in app gone?
**URL:** https://community.trading212.com/t/live-support-chat-help-chat-in-app-gone/37961
**Category:** 🤝 Help
**Created:** [January 18, 2021, 9:33am UTC](https://community.trading212.com/t/live-support-chat-help-chat-in-app-gone/37961 "2021-01-18T09:33:19Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Woollyhat](https://community.trading212.com/u/Woollyhat)
#### Post date: [January 18, 2021, 9:33am UTC](https://community.trading212.com/t/live-support-chat-help-chat-in-app-gone/37961/1 "2021-01-18T09:33:19Z")
Where is the in-app chat for support?
Now there are only links out to the help centre or to ‘contact us’ via a web page.
Has there been a degradation in T212’s service? Why has the live support chat disappeared in this version of the app?
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### Author:  [@Tony.V](https://community.trading212.com/u/Tony.V)
#### Post date: [January 18, 2021, 10:31am UTC](https://community.trading212.com/t/live-support-chat-help-chat-in-app-gone/37961/2 "2021-01-18T10:31:35Z")
2 posts were merged into an existing topic: [When is the chat coming back?](https://community.trading212.com/t/when-is-the-chat-coming-back/37587)
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### Author:  [@Tony.V](https://community.trading212.com/u/Tony.V)
#### Post date: [January 18, 2021, 10:31am UTC](https://community.trading212.com/t/live-support-chat-help-chat-in-app-gone/37961/3 "2021-01-18T10:31:36Z")