I’m a bit worried that I’m totally locked out of my account, potentially for a long time.
I had 2FA set up to log in, and forgot that this uses the Authenticator app and not SMS (and didn’t realise there is no backup SMS or call option like other sites such as google, amazon etc) so the Authenticator app really is the only way to get in.
I got a new phone recently and logged in, using the code from the Authenticator app (on my old phone) and set the app to remember my new device.
Today I randomly got logged out of the app, and it won’t let me back in without a 2FA code. Unfortunately I already got rid of my old phone without transferring Authenticator across. Bad mistake, my fault, I know!
I’ve contacted support and got an auto response that I should provide a photo of my ID and a selfie to get back into my account. Problem is: I don’t have my ID at the moment, it’s at my workplace where I’m not currently allowed in due to the pandemic. I don’t know how long it will be before I can get it.
I’ve sent messages asking for more help but had no response yet.
Just wondering if anyone knows of any other way to get back into an account? Really I need to get back in as soon as possible to make changes to my investments, but I don’t know when I’ll be able to get my ID. Surely there must be another way I can verify my identity using email, phone number, anything?
Appreciate any help.