What email are you using?
@Team212 might be able to assist you further here if you send them a Private Message with more details.
Noob question how do I pm them and the email is firstname.lastname@example.org
Click the tag team212 and you should see option to send message to them
Click on their account name then hit the Message button. As for the email, I can’t answer why it’s bouncing, I’m afraid.
Can you please send us your case email@example.com? Additionally, please send us also the bounce-back message that you get so that we can investigate further - I suspect that it might be related with your email account/provider since the rest of the tickets are coming through.
I have done that but no response