Pending order and 212 email bounces back

🤝 Help
1

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Hi my order for jadestone energy has been pending all week and cannot be cancelled and when I try to email 212 it bounces back anyone any ideas

2

What email are you using?

@Team212 might be able to assist you further here if you send them a Private Message with more details.

Thanks

3

Noob question how do I pm them and the email is info@trading212.com

4

Click the tag team212 and you should see option to send message to them

5

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Click on their account name then hit the Message button. As for the email, I can’t answer why it’s bouncing, I’m afraid.

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No such message box :disappointed_relieved:

7

Can you please send us your case feedback@trading212.com? Additionally, please send us also the bounce-back message that you get so that we can investigate further - I suspect that it might be related with your email account/provider since the rest of the tickets are coming through.

8

I have done that but no response