# Pie Stuck on cancel

**URL:** <https://community.trading212.com/t/pie-stuck-on-cancel/40987>\
**Category:** 🥧 Pies & AutoInvest\
**Created:** [January 27, 2021, 6:45pm UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987 "2021-01-27T18:45:05Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Andydaniels1982](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Andydaniels1982](https://community.trading212.com/u/Andydaniels1982)\
**Post date:** [January 27, 2021, 6:45pm UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/1 "2021-01-27T18:45:05Z")

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I have a similar issue to this thread here

> [@Stuck on cancelling](https://community.trading212.com/t/stuck-on-cancelling/40103):
>
> Anyone any idea how long a pie cancelling should take? Was no shares purchased when cancelling was hit and whilst cancelling it filled one of the picks and has now stuck me in limbo @David @Tony.V @JimLahey

I have a pie that is locked out as it is stuck cancelling.

Can someone please fix this for me.

Many Thanks,  
Andy

@JimLahey

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**Author:** ![Cashurkash](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/cashurkash/32/2350_2.png) [@Cashurkash](https://community.trading212.com/u/Cashurkash)\
**Post date:** [January 27, 2021, 6:46pm UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/2 "2021-01-27T18:46:10Z")

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My own filled automatically rather than cancel so I let it run. It’s currently over 120% up in value so glad I left it alone 🥰

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**Author:** ![Andydaniels1982](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Andydaniels1982](https://community.trading212.com/u/Andydaniels1982)\
**Post date:** [January 28, 2021, 8:20am UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/3 "2021-01-28T08:20:32Z")

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Yeah mine is slightly different, I cancelled a withdraw of cash from the pie as one of the sales was taking a considerable time to action. since then the pie has been stuck cancelling meaning i cannot do anything:/

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/trading212/original/2X/1/1bea3598b96de8927f2f9719ab1318e147301496.png)

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**Author:** ![L.D](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/l.d/32/3188_2.png) [@L.D](https://community.trading212.com/u/L.D)\
**Post date:** [January 28, 2021, 8:22am UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/4 "2021-01-28T08:22:23Z")

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> [@Pie Stuck on cancel](https://community.trading212.com/t/pie-stuck-on-cancel/40987):
>
> I have a similar issue to this thread here I have a pie that is locked out as it is stuck cancelling. Can someone please fix this for me. Many Thanks, Andy @JimLahey

I’ve taken a look at your pie and we’ll need to investigate this further.

I’ll keep you posted once we fix it. 🙂 🛠

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**Author:** ![Ben7](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Ben7](https://community.trading212.com/u/Ben7)\
**Post date:** [January 29, 2021, 3:39pm UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/7 "2021-01-29T15:39:55Z")

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Hi @L.D

Same with me. Pie has been stuck on ‘cancelling’ for a few days so can’t do anything. Is anyone able to help?

Many thanks

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**Author:** ![L.D](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/l.d/32/3188_2.png) [@L.D](https://community.trading212.com/u/L.D)\
**Post date:** [January 29, 2021, 4:09pm UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/8 "2021-01-29T16:09:51Z")

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> [@Order stuck on “cancelling”](https://community.trading212.com/t/order-stuck-on-cancelling/41159/57):
>
> We are currently looking into it.

Hi guys,

We’re looking into this at the moment. I’d like to thank all of you for the patience while we’re checking the cause of this.

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**Author:** ![Andydaniels1982](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Andydaniels1982](https://community.trading212.com/u/Andydaniels1982)\
**Post date:** [February 1, 2021, 9:29am UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/10 "2021-02-01T09:29:54Z")

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Is there anyway I can escalate this? It’s been 5 days since T212 were notified and 6 since the issue occurred with no ETA given of when I can expect this to be fixed, it’s not good enough.  
Thanks for your help,  
Andy

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**Author:** ![L.D](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/l.d/32/3188_2.png) [@L.D](https://community.trading212.com/u/L.D)\
**Post date:** [February 1, 2021, 9:38am UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/11 "2021-02-01T09:38:09Z")

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We received a number of requests regarding stuck pies, which occurred after our downtime last week and we’re working proactively at the moment on resolving the matter.

While I’m not going to be able to provide an ETA, I can assure you that we’re considering the difficulty in a serious manner and I’ll make sure to update everyone asap.

Thank you everyone once again for your understanding and patience!

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**Author:** ![Ben7](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Ben7](https://community.trading212.com/u/Ben7)\
**Post date:** [February 1, 2021, 11:24am UTC](https://community.trading212.com/t/pie-stuck-on-cancel/40987/12 "2021-02-01T11:24:54Z")

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Thanks @L.D appreciate you guys looking into it.
