Stuck on cancelling a rebalancing of a pie

I am stuck on Cancelling… of the rebalancing of the pie for over 30 minutes now. How am I able to fix this ?

Hi there @Bil,
Thank you for letting us know. It appears that most of the issues reported are related to a single bug (fortunately). We have logged your request and we will be fixing your pie shortly.

We will keep you posted! :slight_smile:

Thank you very much. Ill keep an eye on the app to see when the bug is fixed

Also, how can I avoid this bug ? I did a cancel because the rebalancing took ages. I assume this is because of the volatility in the market. What should i do if the rebalancing takes forever?

Your not the only one- I have just submitted a service request for this.

Hey there @Mobops,
We have logged the bug of your pie and we’ll be fixing it soon.

I can say that the issue which is currently reported for a “cancelling stuck” appears to be related to a single bug which we are working hard on fixing it. Until we fix this bug we’ll have to “unlock” the stuck pies manually. @Bil

So, whenever you experience such “stuck”, let us know and we’ll handle it straight away. :slight_smile:

I’m having a same problem. Stuck on cancelling.

We’ll have to take a further look, @grgdina.

I’ll keep you posted! :slight_smile:

Hey there @grgdina,

We had to take a closer look at your pie. We’ve found the bug and it has been fixed. :slight_smile:

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