The General Data Protection Regulation (GDPR) and Account Verification

Long story short, the client has the right to access the information whether his profile is validated or not according to GDPR.

Sure, and to apply your right, you should simply follow up the privacy procedure sent above.

Secondly, I can’t understand the impact of coronavirus on an enterprise which all the services and the processes are done online. In my opinion, if you do a cause tree you will find out that the delays are caused by scalability problems.

The article which I sent above will clear your doubts. I don’t find as reasonable to mention the Covid-19 here since it has nothing to do with the high load. Instead, you can check the following:

By the way, PayPal gives both Parties certainty in their relations, the only difference is that they are doing things fast.

Comparing PayPal with us makes no sense, sorry to say that. There is a totally different level of AML risks involved, hence the time required to process data. Nevertheless, we will improve further the onboarding process.

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