# Trading 212 bug/error with amounts shown for gains/losses and account value

**URL:** <https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495>\
**Category:** 🤝 Help\
**Created:** [May 26, 2020, 3:52pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495 "2020-05-26T15:52:39Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![br2611](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@br2611](https://community.trading212.com/u/br2611)\
**Post date:** [May 26, 2020, 3:52pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/1 "2020-05-26T15:52:39Z")

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Hi, there is currently an error in the site and app which means I have been completely unable to sell, as the ‘result’ column is incorrect. As a result, the ‘live result’ , portfolio, and account values are also wrong.

This seems to be a currency conversion issue and is not affecting my British stock. For example, I bought Costco at $302.66, and whilst it is now at $303.75 (i bought 2.5 shares), my result is incorrectly shown as £-6.67

I also have 7 shares in Elastic, which has risen by $3 since I bought them, so I should have a result of $21 (or £17.02) but it is instead showing as around £9.  
Exchange rates have remained relatively the same since last week

Can this issue please be fixed asap as I am unable to buy or sell anything, as all my values shown are not correct

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**Author:** ![Vedran](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/vedran/32/182_2.png) [@Vedran](https://community.trading212.com/u/Vedran)\
**Post date:** [May 26, 2020, 3:55pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/2 "2020-05-26T15:55:38Z")

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I think it is same as here aka sharp change in USD/GBP rate

> [@Issue with return price on Tesla](https://community.trading212.com/t/issue-with-return-price-on-tesla/7479/5):
>
> @Rukhsana The GBP/USD exchange rate at the time of purchase was 1.217120001, now it’s \> 1.233, that’s the reason.

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**Author:** ![Moul](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Moul](https://community.trading212.com/u/Moul)\
**Post date:** [May 26, 2020, 3:56pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/3 "2020-05-26T15:56:14Z")

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You said it yourself, it is a matter of currency exchange rate.

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**Author:** ![br2611](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@br2611](https://community.trading212.com/u/br2611)\
**Post date:** [May 26, 2020, 4:10pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/4 "2020-05-26T16:10:10Z")

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it can’t be because of a penny change in the rate, this doesn’t explain the £5-10 discrepancy on stocks that are around £200

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**Author:** ![Vedran](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/vedran/32/182_2.png) [@Vedran](https://community.trading212.com/u/Vedran)\
**Post date:** [May 26, 2020, 4:12pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/5 "2020-05-26T16:12:28Z")

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Well it is easy to find out, what was exchange rate on the market order, for purchase of Costco?

Compare it to today exchange rate, I can see GBP gained vs USD compared to last week.

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**Author:** ![David](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/david/32/39_2.png) [@David](https://community.trading212.com/u/David)\
**Post date:** [May 26, 2020, 4:23pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/6 "2020-05-26T16:23:19Z")

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@br2611

**Total Cost** = 2.5 x $302.66 = $756.65 / 1.21688 (GBP/USD 1.21688) = **£621.79**

**Total Return** = 2.5 x $303.79 = $759.475 / 1.23435 = £615.28 - £621.79 = **-£6.5**

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<div class="post-metadata">

**Author:** ![br2611](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@br2611](https://community.trading212.com/u/br2611)\
**Post date:** [May 26, 2020, 6:10pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/7 "2020-05-26T18:10:02Z")

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Yeah man, you’re right, sorry for wasting everyone’s time…rookie error

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<div class="post-metadata">

**Author:** ![br2611](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@br2611](https://community.trading212.com/u/br2611)\
**Post date:** [May 26, 2020, 6:10pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/8 "2020-05-26T18:10:47Z")

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thanks a lot yeah, that makes sense

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**Author:** ![Dao](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/dao/32/20739_2.png) [@Dao](https://community.trading212.com/u/Dao)\
**Post date:** [May 26, 2020, 6:23pm UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/9 "2020-05-26T18:23:14Z")

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don’t worry. FX rates are something that catches out the vast majority of people who are new to the market.

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**Author:** ![k0udek](https://avatars.discourse-cdn.com/v4/letter/k/f04885/32.png) [@k0udek](https://community.trading212.com/u/k0udek)\
**Post date:** [May 27, 2020, 10:38am UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/10 "2020-05-27T10:38:30Z")

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This exchange rates makes things so confusing…I found multiple topics of people saying that the history tab shows wrong values  
Is the multicurrency that was proposed the best way to make this more simple ?

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<div class="post-metadata">

**Author:** ![Vedran](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/vedran/32/182_2.png) [@Vedran](https://community.trading212.com/u/Vedran)\
**Post date:** [May 27, 2020, 11:22am UTC](https://community.trading212.com/t/trading-212-bug-error-with-amounts-shown-for-gains-losses-and-account-value/7495/11 "2020-05-27T11:22:32Z")

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The simplest way currently is to open account with currency you plan to invest 90% of funds. 🙂
