Has anyone else found that whenever they email support, the support team doesn’t actually read the emails and provide a generic response only? Or is this just me.
I sent them this:
They responded with this:
Have I missed something here? It’s just really frustrating as it seems whenever I email they don’t actually read the email itself.
I plainly stated this has taken 9 days wait thus far, and their response states: “After the payment date for the dividend, it might take up to a week for it to be distributed, due to accounting reasons.” - I was already aware of the week delay as I have previously consulted the Trading212 website. I was enquiring why it has been 9 days and what is the current status/reasoning for that. As I do believe 9 days are greater than 7 days so them stating it takes “up to a week” surely my email has negated that hence my query.