# Unable to use my promo code

**URL:** <https://community.trading212.com/t/unable-to-use-my-promo-code/7063>\
**Category:** 🤝 Help\
**Created:** [May 20, 2020, 4:31pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063 "2020-05-20T16:31:53Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![Inefix](https://avatars.discourse-cdn.com/v4/letter/i/46a35a/32.png) [@Inefix](https://community.trading212.com/u/Inefix)\
**Post date:** [May 29, 2020, 12:19pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/22 "2020-05-29T12:19:28Z")

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Hello Tony,

I have created an account and did not receive the free stock.

I have contacted Trading 212 at this email more than one week ago and did not receive any news.

Could you check please ?

PS : the id of my mail is the following : reference ID # 9591

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**Author:** ![T90](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@T90](https://community.trading212.com/u/T90)\
**Post date:** [May 29, 2020, 12:22pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/23 "2020-05-29T12:22:44Z")

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> [@Tony.V](#):
>
> actual

the same thing has happened to me

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**Author:** ![T90](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@T90](https://community.trading212.com/u/T90)\
**Post date:** [May 29, 2020, 12:27pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/24 "2020-05-29T12:27:49Z")

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my ticket number [#14260]

i’ve been messaging you guys for 5 days about my missing refferal share but i’ve been getting nothing but sub par responses, could you please check my ticket, the person that was reffered joined through my link and deposited the qualifiying amount and is also from the qualifying countries but neither him or I, have gotten anything since?

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**Author:** ![Tony.V](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/tony.v/32/21437_2.png) [@Tony.V](https://community.trading212.com/u/Tony.V)\
**Post date:** [May 29, 2020, 12:29pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/25 "2020-05-29T12:29:35Z")

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@Inefix @T90 We’ll check this further. Bear with mr, please.

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**Author:** ![Inefix](https://avatars.discourse-cdn.com/v4/letter/i/46a35a/32.png) [@Inefix](https://community.trading212.com/u/Inefix)\
**Post date:** [May 29, 2020, 12:34pm UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/26 "2020-05-29T12:34:38Z")

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@Tony.V Thanks a lot for your help and your disponibility 🙂

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**Author:** ![Balint](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@Balint](https://community.trading212.com/u/Balint)\
**Post date:** [October 15, 2020, 8:31am UTC](https://community.trading212.com/t/unable-to-use-my-promo-code/7063/27 "2020-10-15T08:31:56Z")

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@Tony.V the referral link still doesn’t seem to work. It still only redirects to the home page without any indication that the referral worked. We are in the UK, s location should not be a problem.

Do you have any update around this?

[Previous page](https://community.trading212.com/t/unable-to-use-my-promo-code/7063.md?page=1)