# Withdrawal Help - Slight Panic **URL:** \ **Category:** šŸ¤ Help\ **Created:** [November 18, 2020, 1:46pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967 "2020-11-18T13:46:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 1:46pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/1 "2020-11-18T13:46:08Z")
Hi, I joined Trading 212 earlier this year and used my HSBC debit card to deposit into my account. The majority of my funds (Ā£15,000) had come from this debit card. Last month, I switched my bank account to Starling and removed the HSBC debit card as my payment method and added Starlingā€™s bank account as my preferred method of payment. I then made a couple of deposits totalling Ā£900. I then made a withdrawal request for my full balance and it has just been approved. Will Trading 212 send all of my balance to my Starling account? Iā€™m slightly paranoid that they might send the funds that I deposited through my HSBC debit card back to that debit card, which is obviously no longer active. On my app, I only have one method of payment, which is my Starling account. Can somebody please reassure me? ---
**Author:** ![Vedran](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/vedran/32/182_2.png) [@Vedran](https://community.trading212.com/u/Vedran)\ **Post date:** [November 18, 2020, 2:28pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/2 "2020-11-18T14:28:40Z")
Technically you didnā€™t remove HSBC card unless you contacted support and requested to remove card due to XYZ reason. Thus I would think amount deposited by HSBC card would be withdrawn towards HSBC account as refund of transactions. However @Team212 can probably give more insight. ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 2:50pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/3 "2020-11-18T14:50:58Z")
Damn. Thatā€™s what I feared. Now I have no idea where my money is going to be sent to. Iā€™ve set up a ticket ID with T212. I hope they can help. ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 3:03pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/4 "2020-11-18T15:03:04Z")
This isnā€™t worth panicking over, money cannot be sent to a closed account so will just remain pending on your account with t212. This seems to be a bit of a weak spot though with t212 Iā€™m hearing problems like this a lot. Surely if all your accounts are verified you should be able to send it wherever you want I thought this was the point of identity verification in the first place? @Team212 ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 3:13pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/5 "2020-11-18T15:13:37Z")
If the money is sent to my old account, it should move over automatically as part of my switch. Not sure what the process is if itā€™s sent to my old debit card. ---
**Author:** ![adm](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/adm/32/8177_2.png) [@adm](https://community.trading212.com/u/adm)\ **Post date:** [November 18, 2020, 3:19pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/6 "2020-11-18T15:19:26Z")
Iā€™ve just flagged it for staff attention to get help from one of the T212 team, as it is in regards to money / withdrawal etc - should have a reply from @Team212 soon I imagine. ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 3:39pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/7 "2020-11-18T15:39:22Z")
Thank you so much, very much appreciated. ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 4:05pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/8 "2020-11-18T16:05:00Z")
Just received a response stating that the full balance was sent to my HSBC card, which is linked to a closed account. I guess Iā€™ll have to wait and see where it ends up. ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 4:18pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/9 "2020-11-18T16:18:16Z")
The bank should bounce it back if the card is no longer valid otherwise it will sit in a clients account until you claim it. My advice call HSBC im sure they will help. It really would be worth knowing what the rules are on withdrawing though as Iā€™ve said this problem seems to be coming up constantly especially for those that fund via different cards/accounts and want to withdraw either profits or the whole account back to one account or they donā€™t know which account they used and/or for what amount. @Team212 could do with posting an answer ---
**Author:** ![Tony.V](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/tony.v/32/21437_2.png) [@Tony.V](https://community.trading212.com/u/Tony.V)\ **Post date:** [November 18, 2020, 4:27pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/10 "2020-11-18T16:27:03Z")
To start with - I believe that the confusion with the card removal is coming from the fact that you have actually deleted the card from the ā€˜ **Saved payment methods** ā€™ tab. Nonetheless, this doesnā€™t exclude the card from the withdrawal options. If the funds were sent to an expired card, then theyā€™ll bounce back to us, and weā€™ll send over the sum towards an active bank account. In other words: thereā€™s no room for panic. ---
**Author:** ![sedateme](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/sedateme/32/4420_2.png) [@sedateme](https://community.trading212.com/u/sedateme)\ **Post date:** [November 18, 2020, 4:40pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/11 "2020-11-18T16:40:18Z")
Hi Tony One small request. When withdrawing over a certain amount there is no option to choose which payment method to refund to. Presumably because the system is selecting the funding source you used the most? It would be helpful if it said which source was selected. ā€˜Your refund has been sent to your card ending 1234ā€™ for example. I hope that makes sense. ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 4:53pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/12 "2020-11-18T16:53:33Z")
Massively agree with this, all verified account types should be allowed to receive funds of any value regardless of the origin just like any other bank account would ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 18, 2020, 5:14pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/13 "2020-11-18T17:14:48Z")
Glad to hear that, thankfully Iā€™m not in a rush for the funds. Iā€™ve just emailed Trading212 with the bank statement for my new account. Hopefully, the funds bounce back to them and they can then be sent to my new account. Kind regards, Shoaib ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 5:21pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/14 "2020-11-18T17:21:20Z")
Good news, a bit more transparency from @Team212 would be useful though as they seem to be responding on a case by case basis with no global answers received. Can we choose where our money goes and the amounts regardless of origin? ---
**Author:** ![sedateme](https://dub1.discourse-cdn.com/flex013/user_avatar/community.trading212.com/sedateme/32/4420_2.png) [@sedateme](https://community.trading212.com/u/sedateme)\ **Post date:** [November 18, 2020, 5:39pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/15 "2020-11-18T17:39:01Z")
Another upside is, we donā€™t have to worry about typing incorrect bank details. Imagine the postsā€¦ ---
**Author:** ![Froop](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@Froop](https://community.trading212.com/u/Froop)\ **Post date:** [November 18, 2020, 6:59pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/16 "2020-11-18T18:59:59Z")
I have also used other brokers where you can pay an extra fee, Ā£15, to have an extra fast withdrawal that is processed same day normally within a couple of hrs. ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 7:00pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/17 "2020-11-18T19:00:18Z")
Make sure you post the result to this please as I am very interested about the outcome ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 18, 2020, 7:02pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/18 "2020-11-18T19:02:13Z")
Shouldnā€™t need to pay in this day and age ---
**Author:** ![ShoaibA96](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@ShoaibA96](https://community.trading212.com/u/ShoaibA96)\ **Post date:** [November 19, 2020, 5:05pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/19 "2020-11-19T17:05:04Z")
HSBC have just forwarded the payment onto me. I guess because I switched bank accounts, the payments automatically redirected. I have to say that the support from Trading 212 was very good. They responded to my email within hours and they actually sent me a statement of them sending the payment, just in case HSBC asked for proof and didnā€™t re-direct the payment. I will definitely continue using Trading212 as my platform once Iā€™m in a position to invest again. Best wishes, Shoaib ---
**Author:** ![Lenos1980](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@Lenos1980](https://community.trading212.com/u/Lenos1980)\ **Post date:** [November 19, 2020, 6:45pm UTC](https://community.trading212.com/t/withdrawal-help-slight-panic/26967/20 "2020-11-19T18:45:33Z")
Good news, thankyou for the update @ShoaibA96 [Next page](https://community.trading212.com/t/withdrawal-help-slight-panic/26967.md?page=2)