ZIM shares in ISA - is there a way to reduce Israeli WHT?

Hi All,

I’m the UK resident holding some ZIM shares in my ISA and 25% is taken off each dividend payment.
Apparently there is a way to reduce that rate to 15% as UK and Israel have a double taxation agreement.
However, to do that ZIM requires to fill in a lengthy form that includes documents like “a proof of ownership of your bank account” (assume that’s Trading 212 in my case), “bank statement from the date of entitlement to the dividend, including bank account details of the account holder, bank name and account number and the number of listed shares held by the shareholder”, and “relevant W8BEN form filled and signed”.

I don’t have a copy of that form (presume Trading 212 have but I need to request it somehow?) and it’s not clear how to produce all the statements required.
Anyone has experience with that?

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I wouldn’t hold your breath to be honest, a stock of mine got acquired by an Israeli company at the start of the year and we haven’t even been cashed out yet - and apparently other users have similar difficulties with other stocks too. Literally all we need is the ITA paperwork and it’s available through their portal, but 212 won’t provide it because of their intermediary… which is weird, because IBKR said there’s no issue.

when you say “212 won’t provide it” do you mean you contacted them and they refused to do so or anything else?

They keep saying they’re waiting for their intermediary to confirm the corporate action. Meanwhile the stock has been delisted, DRS shareholders have been able to access the ITA paperwork and some other brokers have also cashed users out.

I see. That’s a shame