I’ve been enjoying participating in the forum since I created this topic. Everybody is very friendly and helpful!
However, I’ve made a few posts that I’d really like answered by Trading 212 staff, so I’d just like to clarify what the correct protocol is.
I started by “mentioning” the @Team212 username, but that hasn’t always resulted in a response. I’ve seen other users mention specific usernames, such as @David, @George, @L.Mar, @Martin and @Tony.V. However, as somebody who has worked in a support capacity in the past, I don’t feel comfortable with singling out specific individuals.
So, if I continue to use the @Team212 username, will all the Trading 212 staff that are manning the forum see my posts and maximise my chance of getting an answer?
Since I’ve mentioned so many Trading 212 staff in this post, this is my most urgent issue: