I got this message 5 minutes after creating this thread.
Then received a private message from a mod.
Apparently this post was misleading the community so it was deleted. So I said I’d create a new post without any account specific information to inform the community on what was happening. This post was also deleted.
At this point my account was suspended.
Interestingly, this original post we are commenting on went back up the following morning.
This is highly concerning and worrying behaviour from Trading212, and also nothing short of shocking. Trading212 are a financial institution in custody of many thousands worth of my money. I simply raised a concern about the safety of my finances due to actions taken by Trading212, and tried to warn other users who may also be affected, and the response from Trading212 is to silence me and suspend my account. It really puts the legitimacy of Trading212 into question as a financial service provider and is causing serious reputational damage, as evident from reading post on other forums online of users who had their topics on this matter deleted from this community forum.
With regards to the initial screenshot at the top of this thread on trading behaviour and client profile, it seems that essentially you cannot hold CFDs long term. I got this message from a customer care representative via e-mail.
‘In a nutshell: keeping big stock CFD positions for a long time is incompatible with our business model. We’ve launched our zero commission share-dealing service for that purpose.’
The same e-mail assured me that funds and my account are secure on the Invest side and Trading212 are profitable in this regard, due to the share-dealing service.
Ultimately, I’m not looking for a solution to any problem by posting all this, but more-so just highlighting to the community the absolute lack of customer management Trading212 have recently displayed to me. This is no way a business should be treating its customers as a business like Trading212 is only as strong as its clients grant it to be. Be warned, you may feel like you are a valued customer today (I definitely did), but Trading212 have demonstrated to me that they can act in a way that disregards their customers confidence in them completely. I sincerely hope this is a once-off incident. And yes I will continue to support newcomers to this forum and take part in discussion, and yes I will continue to use the invest side, but Trading212 have completely lost me as a CFD customer and I’m sure I’m not the only one.