In my CFD account, I have 4 open positions of the Crypto 30 (B30) index.
Since about 09:00 this morning until now (about 14:20), the price shown on the OPEN POSITIONS page in the app has not moved from $2,667.60. However, when I open the instrument page, the graph shows that the price fluctuates regularly, but the current price is ALWAYS $2,667.60. I set the period of my graph to 1M (1 minute) and the current price at 14:04 was shown as $2,667.60. However, at 14:05 the price for 14:04 was shown around $2,680 and the current price was still $2,667.60. This seems very wrong.
Also, on the OPEN POSITIONS page, the values of my 4 positions seem to change even though the price is static at $2,667.60, suggesting that they are reflecting the true fluctuating price. Most worryingly of all, the instrument page seems to reflect the fixed price of $2,667.60 for the SELL price and $2,687.60 (the spread is $20) for the BUY price.
I’m new to CFD investing so perhaps I’m just misunderstanding something. However, if the SELL and BUY prices are incorrect then I have the following questions:
- Is anybody else seeing this same issue?
- Is the issue specific to the B30 instrument, or are other instruments affected? The other instruments that I have open positions on do not appear to be affected.
- Did I pay the correct price for my 4 positions?
The website also exhibits similar behaviour.