A shame you didn’t quote the WHOLE post!
Working within Mental Health (coordinator and service manager) for many years, please do remember my post included “work related stress disorder” and the behaviour of T212 towards customers CAN affect it’s employees.
“Shameful?” which YOU rephrased from the word: Embarrassed!
I’m not even able to read the post as it’s disappeared, so unable edit the post as message stated
If no one has been signed-off already from T212, give it time.
Please refrain from changing customers words (i see you have now added “rephrased” to your post), regardless if you have been lead to believe that is acceptable behaviour, it isn’t!