What is the procedure for closing an account in the instance the account holder dies? I’m putting together information for loved ones just in case I died before closing me account. Is there a procedure?
In such circumstances, we require a death certificate. Then after, our team is guiding the next steps.
We had such cases in the past, unfortunately, and we follow a strict internal procedure to ensure that the matter is resolved.
Follow up question, just to be clear.
In case I will die, my wife can contact you with the proper documentation and claim the account?
Will you allow her to continue to manage the account?
@itzikhil Yes, of course. We’ll grant account access upon providing us with all requested documents.
Hi. Do you have details on the internal procedure?
My wife and I will like to know if it is something simple, like “marriage certificate + death certificate = full control”, or if you will freeze the account until a final decision on succession is reached (and legalised and recognised abroad, an expensive process that we will rather avoid).