Introduction of FX Conversion Fee

📊 Investing
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@Sasha

  1. Not on the entire value of the pie, just on the value of the orders that are placed for the rebalancing.

  2. You are correct in mentioning that this is not a new section in our Terms and the topic has been discussed here. I can confirm that 100% of the client funds are currently held in Barclays & NatWest, UK.

  3. No, this doesn’t affect orders that have already been placed. This exclusively applies to our ability to change the minimum/maximum quantity you can buy/sell on a new order.

  4. The sole purpose of adding this clause has been the growing abuse and harassment our colleagues in the Customer Care team have been experiencing. We want our employees to have a safe working environment and we will not tolerate insults towards them.
    “Not limited to” is being used purely as a precaution to cover any potential abusive behavior we might not have included. We remain open to constructive criticism and will definitely not look to close client accounts for voicing their opinion.

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