Missing funds from account

Hi all,

Just after some advice. I deposited £1000 in to my shares trading account and accidentally missed out the ‘reference number’ (my mistake) from the bank transfer. All other details correct ie account number and sort code. I’ve emailed info@trading212.com explained the situation and they initially said after receiving my proof of transfer that it would be passed to the finance department to allocate the funds to my account.
This was over 3 days ago and after asking for an update 3 times through the initial email I’ve had no response what so ever.

Starting to become concerned I may never see my money again.

Can anyone from 212 help??

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