Youâre not doing much to dispel this âmythâ. 
Hey man,
Im here to ask and get my problems solved.
I have no idea who you are and why youâre bent out of shape
Thatâs cool. Just be polite about it.
Youâre failing so far.
I have found at least for in the UK that a copy of a bank statement that displays residence to be a good document to submit. not being sure of where you are applying from I donât think I can give any solid advice regarding why it may be rejected.
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no worries, you can send a DM to @ Team212. and they should be able to figure out where your emails went and where your account is at. at least ID issues once sorted are settled for good and wonât cause lasting impacts to your funds.
Cool,
Thanks Dao.
Appreciate your help.
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All good now - the provided document was successfully verified. Thank you for the patience.
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What is âPOAâ?
I donât have a smartphone, so I sent my documents (proof of address and ID) by email.
Do you require the user to have a smartphone in order to verify his withdrawal request?
Is it possible to make the full verification before deposit to reduce the risk of withdrawal delays?
I read in your ToS:
We may request additional information and/or documentation to verify the legitimacy of the request. We reserve the right to reject your request upon suspicion that it is illegitimate. You hereby agree that under such circumstances there may be a delay in the processing of your request.
You acknowledge that the withdrawal of any portion of the funds will be executed via the same transfer method and to the same remitter as the one which we originally received the funds from.
What happens if I deposited money with bank A but donât want to use their services in the future? Can I send 1 EUR from bank B to verify that I am the holder of the account at bank B and withdraw there? Or I need to withdraw at least the initial deposit from bank A to the same bank?
Can I withdraw to different account number at the bank A (for example, I close my account at bank A (to save on monthly fees, for example) and some months or years later, just before withdrawing, open new bank account and request withdrawal to the new bank account)? Do I need to send 1 EUR again as proof that I am the account holder?
Can I deposit with debit/credit card and later deposit 1 EUR from a bank account (not related to the card) and withdraw all the money to the bank account (not to the card)?
Itâs not clear how it works just by reading your ToS.
If you have to retrieve funds to a different bank/card, just message them directly and they can talk you through doing this. People have done this in the past. Nothing to worry about.
Customer of Trading212 copy/pasted my questions and sent them to support. The answer:
Due to anti-money laundering measures, we are required to process withdrawals to the method used for depositing. If more than 1 card has been used, the system will automatically decide which one to process the withdrawal to based on previous transactions. If one of the cards is no longer active, please provide us with a letter from your bank that states this, and it will be removed from our system. You can send it here or to cardverification@(domain-hidden-anti-spam) .
We remain available if you have any additional questions.
This does not answer to most of the questions maybe because they did not realized that I am talking mostly about bank accounts and SEPA transfers, not about card payments. Using cards is a small part of my questions.
What happens when the card is expired?
What happens if the card is not expired, but I donât want to pay a fee for receiving money to the card (most banks in Bulgaria, if not all, charge 1% fee when the customer is receiving money to the card with card transfer, only SEPA incoming transfers are free).
When I am not specifying explicitly that the transfer is through a card (debit or credit card) I mean SEPA transfer.
And what happens when the card is expired? Do you require document from the bank that the expired card is no longer active?
Banks donât usually issue documents when the card expire. Also, they charge fees for âbank referenceâ.
So I am suggesting not to use cards to load money to T212 account, only to use bank accounts that the customer is comfortable with receiving money in the future in them.
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