One of my posts under another thread just got deleted with the reasoning that I asked the same question already by email. However, all I received per email is copy and paste answers for three times, so I decided to ask it in the forum.
Is that allowed to your knowing? Cannot find anything about it in the community guidelines.
We aim to streamline all account-related inquiries towards our official support channels - that way, no miscommunication can be provoked throughout the process, especially when it comes to a more specific type of question (where our team can review in detail your account and provide the required details). Regardless, feel free to reopen your ticket without, and we’ll be happy to assist further.