Account figures in grey and static - ✅ Solved

[mhaynes]

My returns / account value which should fluctuate by the second with the market appears to be static - why is this happening?

[Vedran]

New feature? Not a fan

Hi @Walker0810, this indicates that the value you are looking at is currently updating. Usually, values update very fast and this is barely noticeable, but when the internet connection is slow it might take a second or two for everything to get updated.

[mhaynes]

Thanks for getting back to me

My internet connection is very strong and I have the same issue using my laptop connected to the router

Never had this before today

[Vedran]

Well there are 2 options really.

1. You need to do speed test of your Internet access. (https://fast.com/)
2. T212 has some backend issues.

[L.D]

Account figures in grey and static - Solved

[image] My returns / account value which should fluctuate by the second with the market appears to be static - why is this happening?

Hey there @mhaynes,
I think Tony’s reply below will be of help to you. We’ve already fixed the bug with the latest 5.5.29 app version, which is now available in the UK.

iOS App - Delayed or Lagged?

We’re preparing a fix , which will be uploaded soon (expected for tomorrow’s release)- thanks for sharing the matter. It’s related to the visual representation & it doesn’t affect the execution, nor the result. In the meantime, as a workaround, I’d suggest: scroll to refresh the page; logout/login. The above is relevant only for iPhones (with the latest app version 5.5.28).

[mhaynes]

Ok, thank you for the update

I’ll await the fix tomorrow / Monday