I have tried to contact several people in several avenues and still no reply, this is my last option!!! As you are aware a lot of people lost a lot of money incorrectly yesterday afternoon and there positions were closed! This has also happened to me!! I have been credited with roughly £1000 however this still doesn’t meet the amount of money lost from a few other positions and only covers 1 position that was affected rather than several!!! LEAVING ME OUT OF POCKET FOR YOUR MISTAKE YOUR END! nor doesn’t answer my questions as to what happens to the positions which should never have been closed automatically!!! The money in the difference lost with all of them what about them? MY STOP LOSSES WERE IGNORED, PRICES INCORRECT, AND POSITIONS INCORRECTLY CLOSED due to the fall from this ‘technical glitch’… I feel if I cannot speak to someone soon I will have no choice but to inform the FCA. I have tried to email, I have tried to ring, I have tried twitter! Your customer service has been shocking! Someone please answer me!!!
A post was merged into an existing topic: Position automatically closed without the share hitting the price [In Review]