I faced a wierd scenario just now. My Lloyds position was closed automatically with a stop loss of - 55.19
" The position BUY 1 500 LLOY @ 0.3028 was closed with a result of EUR -55.19" but Lloyds did not go to the price point .3028 today at all. I think the system made a massive error.
I had a stop loss well above that never got triggered.
Also at the same instant I got another alert " LLOY reached a price of 0.4000"
Something wierd going on here.
Can you please help and explain me the reason. Also this is super unfair. I was earning a profit of €27 when the position was closed?
Please look in how you will compensate users for the increasing price as well.
Also, as I have checked different stocks in the US this has happened also with US stocks. Please compensate there as well. (AAL stop loss at 19.1 sell price at 14.37 - this never happened). I am losing profits here as well.
Hopefully, you have a good and fair way of reimbursing and compensating the losses of your customers.