DRIP functionality not working

Hi - I have created individual pies with 1 dividend stock in each so I can continue to do dividend reinvestments.

Got paid 4 different dividends across each stock - but not a single one was invested. And my dividends were not small amounts… 3 digit dividends being paid for some.

Can someone explain why this is happening? I’ve checked the link on DRIP, but I met the criteria for this

As a matter of fact the cash once paid was not even inside the pie. I had to manually add it to get it invested

That sounds odd :thinking: Let me DM you so I can check those Pies.

I’ve had the same issue with my pie that only contains VEVE.

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Sorry to hear about that, I’ll have a look :face_with_monocle: I’ve just sent you a DM.

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@Bogi.H maybe related: what I see is dividends from a pie are first added to free funds and then one or two minutes later moved into the pie. There seems to be a slight delay. For me this is only visible if I get a notification while I am at my screen. If you would be 5 minutes later, you will not spot it.

Happened again today with SCHW… small dividend but exceeded the thresholds

Yes, indeed, that’s how the function works. Dividends are initially received in the account’s free funds, and then the DRIP functionality moves those funds from the account cash to the respective Pie. Some technical time is required for that to happen, though.

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Quick update - one of the auto invests worked this morning as my GLEN dividend came through. Have you guys been investigating and made changes now?

Hi - see attached… looks like it’s only working partially… see attached.

It buys only limited number of shares.

To anyone who has had this issue, has the failed DRIP, eventaully gone through ?

I’d just had this issue recently, one singular dividend didnt get re-invested, and cash is just sitting outside of the pie. Nothing weird that could have caused this to happen, i have 4 pies, all individual stocks, DRIP has always worked flawlessly for me thus far (since the inception of the feature).

Thanks.

Hey, @nkkouros - welcome to the Community :wave:

If you receive a dividend payment lower than the Pie’s minimum threshold, the funds will not be reinvested until the cash in your Pie reaches the minimum threshold or until the next time you automatically/manually invest in the Pie. If this doesn’t seem to be the case here, please send me a private message. I’ll gather some more details and check this further :pray:

HI, I wish this was the case, unfortuantely this is definitely not my case on this occasion.

DM incoming, thank you in advance. (new here on the forum/website but a long term 212 user, bare with any delay on my side here.

PS. can’t see how to go about doing this (sending a dm). thanks agian

Have exactly the same issue. First time it happened. Weird thing.

Got some dividends after the one that failed, they were all reinvested.

The one that failed - got the notification i got the dividend, but that amount didn’t seem to end up in the pie. Three months earlier it worked like it should work.

Hey, @captainhero :wave:

There was a brief interruption on our side in regard to the dividend reinvest (DRIP) function, which caused dividends with ex-dividend dates from June 1st to June 5th to be paid in your account’s free funds instead of within the Pie.

We’ve found the root cause already and have done what’s necessary to ensure this doesn’t happen again. Apologies for any inconvenience caused by this :pray:

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