Yesterday, at the time of closing a position the result was showing a profit of 440 EUR. Also 1-2 seconds after I closed the position the result was still unchanged = 440 EUR, but the real result in the report is 269,59 EUR. due to the problem I explained in previous posts above.
@Team212
I am still struggling with the same issue I reported almost a month ago in the posts above. Could you please give some clarifications and answers to my questions?
@Team212@David@George
I understand that you are very busy with so many requests and I am trying to be patient as much as possible. I posted this topic 37 days ago in the need of clarifications.
My estimates are that in the past 3 months I lost around 2000€ and accidentally gain around 500€ due to the issue I pointed out in this topic. I understand that this is not a big amount for you to be concerned, but please, try to answer 2 questions I posted in this topic above. Tnx!
Could you please tell me some updates on what did you do regarding the issue in the past 2 months?
Have you at least recognise the problem and confirmed the issue I pointed out?
Also while trying to fix the problem could you answer to the second question of mine from the very beginning:
2. Can you tell me which indicator showing the current accurate result/position: A) the Line on the graphic chart or B) the Result in the table? That information is important when opening and closing positions.
in order to lower my further losses?
On which stage of solving the problem are you at the moment and approximate time of fixing it?
We can confirm that this discrepancy can sometimes happen as the price is always updated instantly in real-time but the result is updated every 3-4 seconds. Thus, chart & price data would be the best indicator of the current result.
We’ll work on reducing the result update time to a bare minimum.