Is there any other way to contact trading212

[Vedran]

Afaik not everyone sees the chat. Some get email form presented only.

It is something to do without loadbalancing. There is a official statement about it.

German stocks are not live yet - Solved

The point was that the chat is partially available as a load-balancing measure. We work with data & statistics, based on which we decide when & under what circumstances the chat will be available - that way we are ensuring that we’ll be able to attend timely all incoming inquiries.