Some of us are busy people and don’t need the additional humps to navigate logging-in to apps or the website. Indeed, it is likely fewer people will look at their statements because of this.
We’re sent the notification anyway, so why not keep it as it was?
Also, I’m aware some people have scripts to ingest statements from email into spreadsheets or wherever (I’m one), so this is a major breaking-change.
Finally, this is another instance where advance comms have been lacking.
Based on client feedback, we’ve decided to stop sending monthly statements via email to safeguard personal information better. While we understand that receiving statements automatically may be convenient, email isn’t the safest way to transmit sensitive information, as it’s more vulnerable to unauthorised access. Accessing your statements directly through the app offers a safer and more secure alternative.
It’s as long as it’s broad, though, surely. If someone gains access to one’s device, they have access to apps or websites.
And isn’t it the choice of the user to make anyway, convenience being in the eye of the beholder ‘n’ all that? This is more than a mere convenience for some, it’s a workflow.