Monthly statement for ISA/Invest - query

Question mostly aimed at the Trading212 staff:

Perhaps this is due to it being still early in the month, but I have not received a new monthly statement for my ISA, although I have received one for CFD a few days ago.

Just wondering if this has been missed or i’m being too impatient :smiley: lol

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Was in the same situation for my invest account. Wrote to T212 yesterday, it took 3 messages to explain that I didn’t receive the monthly statement but at the end they sent the statement :sweat_smile:

I don’t know if there is a general problem regarding monthly statements.

My guess is my file attachment is too large lmao :smiley: :money_mouth_face:
It’s been a big month for buys lol. I imagine everyone is in the same boat.

:crossed_fingers: they send it through soon for my records.

@Team212 Any update on this? Nothing received this month.

Same here. Was also just waiting to see if it was just late or something.

@MadeInAlmhult No still not yet. @AlexK sorry to bother you, @David was tagged but there’s been no response on this thread so far. Do you mind taking a look for us. Much appreciated, thanks.

Nope still waiting on it. Not sure why the delay this month.

Hi @Tony.V sorry to bother you, any chance you could look into this for us or chase it up. Alex and David don’t seem to have seen their tag.

I can see from our end that the statements were issued. However, it’s strange why you haven’t received them - we’ll investigate this further. In the meantime, our team will send you the statements - expect an email within a matter of minutes. :mailbox_with_mail:

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I have the dailies coming through fine, just not the monthy come through for last month.

edit: Monthly came through after resending. Thanks.

I also haven’t received a monthly statement.
However, daily reports are working.

I have not received my statement either and I have emailed support multiple times, I get back an automatic response about account verification (I’ve been trading on my ISA since April already).

This is really annoying because I HAVE TO submit a monthly statement to our compliance at my company or else they will force me to close the account.

Could someone please help? @Tony.V

@restless We found what was provoking the delayed sending of the statements & it’s fixed already. You won’t experience such issues during the upcoming months. Give me a moment, and we’ll send you the last monthly statement.

Thank you, I will let you know once I receive the email.

@Tony.V Thank you, I’ve received it now. I’ve just realised that nothing actually changed in the email (didn’t make trades in May), so I could have just used the exact same email for April’s statement.

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Hi @Tony.V. do you think you can send the last month statement here too? Thanks

@ovidiuovidiuovidiu Sure thing. :ok_hand:

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Hi Tony i also haven’t had one either did raise a ticket but no response.

@Bavp30 I can’t find such ticket with the email associated with your account here. Do you mind sending me a DM with more info, please?

Hi @Tony.V, similar to some of the above, I have not received the statement for May for my ISA account. Could you please send it to me?