Perhaps this is due to it being still early in the month, but I have not received a new monthly statement for my ISA, although I have received one for CFD a few days ago.
Just wondering if this has been missed or i’m being too impatient lol
Was in the same situation for my invest account. Wrote to T212 yesterday, it took 3 messages to explain that I didn’t receive the monthly statement but at the end they sent the statement
I don’t know if there is a general problem regarding monthly statements.
I’m in exactly the same situation, and I’ve been chatting with @David about it. My ISA statements have always come through like clockwork, on the second day of the month. I’ve been receiving my contract statements, as per usual.
@MadeInAlmhult No still not yet. @AlexK sorry to bother you, @David was tagged but there’s been no response on this thread so far. Do you mind taking a look for us. Much appreciated, thanks.
I can see from our end that the statements were issued. However, it’s strange why you haven’t received them - we’ll investigate this further. In the meantime, our team will send you the statements - expect an email within a matter of minutes.
I have not received my statement either and I have emailed support multiple times, I get back an automatic response about account verification (I’ve been trading on my ISA since April already).
This is really annoying because I HAVE TO submit a monthly statement to our compliance at my company or else they will force me to close the account.
@restless We found what was provoking the delayed sending of the statements & it’s fixed already. You won’t experience such issues during the upcoming months. Give me a moment, and we’ll send you the last monthly statement.
@Tony.V Thank you, I’ve received it now. I’ve just realised that nothing actually changed in the email (didn’t make trades in May), so I could have just used the exact same email for April’s statement.