Pie Stuck on cancel

šŸ„§ Pies & AutoInvest
1

I have a similar issue to this thread here

I have a pie that is locked out as it is stuck cancelling.

Can someone please fix this for me.

Many Thanks,
Andy

@JimLahey

2

My own filled automatically rather than cancel so I let it run. Itā€™s currently over 120% up in value so glad I left it alone :smiling_face_with_three_hearts:

3

Yeah mine is slightly different, I cancelled a withdraw of cash from the pie as one of the sales was taking a considerable time to action. since then the pie has been stuck cancelling meaning i cannot do anything:/

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4

Iā€™ve taken a look at your pie and weā€™ll need to investigate this further.

Iā€™ll keep you posted once we fix it. :slight_smile: :hammer_and_wrench:

7

Hi @L.D

Same with me. Pie has been stuck on ā€˜cancellingā€™ for a few days so canā€™t do anything. Is anyone able to help?

Many thanks

8

Hi guys,

Weā€™re looking into this at the moment. Iā€™d like to thank all of you for the patience while weā€™re checking the cause of this.

10

Is there anyway I can escalate this? Itā€™s been 5 days since T212 were notified and 6 since the issue occurred with no ETA given of when I can expect this to be fixed, itā€™s not good enough.
Thanks for your help,
Andy

11

We received a number of requests regarding stuck pies, which occurred after our downtime last week and weā€™re working proactively at the moment on resolving the matter.

While Iā€™m not going to be able to provide an ETA, I can assure you that weā€™re considering the difficulty in a serious manner and Iā€™ll make sure to update everyone asap.

Thank you everyone once again for your understanding and patience!

12

Thanks @L.D appreciate you guys looking into it.