Positions Closed Instead of Rollover

Today, 16th October 2020, my position held for Spain 35 was closed rather than rolled over at 16:05. I received a notification at 07:00 on the same day which said my positions will be rolled over to the next contract just before the contract expires and a rollover adjustment will be made. So why did the position close? My margin sits at 82% so I don’t understand why the position closed. To make things worse, the position closed with an undesirable outcome.
This has happened before on 17th July with France 40 as well.
My rollover setting is on as my Brent contracts rolled over on 30th September.

@MC98 Apologies for the inconvenience, that was an error. We’ve reimbursed everyone that was negatively impacted.

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Thanks David, appreciate it!