Just to make you aware I am taking this matter extremely seriously and am not out to defamate your company should this issue be actioned and resolved correctly.
Ok so the link to the thread I opened can be found here:
Now regarding the fact that you dropped the price down to $19 on the price of oil in the evening was explained by your colleague as receiving the update on your platform from CME Group. Ok so after checking the cme link you sent I decided to check it out for myself - please visit this link: https://www.cmegroup.com/trading/energy/crude-oil/light-sweet-crude_quotes_settlements_futures.html
Crude Oil Futures
Now you will clearly see a highlighted message on there site that states: 'All market data contained within the CME Group website should be considered as a reference only and should not be used as validation against, nor as a complement to, real-time market data feeds. Settlement prices on instruments without open interest or volume are provided for web users only and are not published on Market Data Platform (MDP). These prices are not based on market activity. ’
This is a CLEAR message that this sites prices are not published on the market data platform which means that Trading 212 have no right to squeeze down the market to that price.
The prices indicated by CME group are options based and your trading platform doesn’t even trade options. You have no right to suddenly change your platform prices to these prices to squeeze out your 82% of buyers on this particular asset - then bounce the price back up $3 which I’ll come on to in a moment.
There is no clear prior warning to your traders of contract rollovers and how it will effect there positions. As an FCA regulated entity you have a legal obligation to your customer in pre warning certain actions that could change an outcome massively such as this rollover situation.
This action resulted on my positions being margin called and shut out the market at which point I didnt understand what was happening and bought another 2 positions @ around $20 at which point your platform decided to return to the real correct market derived price above $23 - however my new positions didnt show the profit the other way! This is a fraudulent action or a system error which you need to correct and compensate.
You are able to review in detail the specific positions on my account. I closed both those positions at over $23 price and was not paid out correctly on those trades.
This is whats known as a double down move and I will not hesitate to action this further with the FCA should this not be resolved.
I am not a trader who complains about a legitimate loss - as clearly indicated in my trading history - however this act is disgusting and needs to be auctioned.
I have screenshots of everything including graphs from before and after and the specific positions. Please let me know if you need anything from my side.
Kind regards