As a client of Trading 212, you have the right to escalate your inquiry following the procedure here. In fact, our team will also explain the matter (should you have sent us an email about it), providing you with facts relevant to your account and positions.
I’m not quite sure what’s the idea behind your post, to be honest. It is not like we’re trying to hide something - obviously, we’re replying to every single inquiry, trying to provide as much details as possible.
Nonetheless, we’re not here to judge - it is your decision after all. We’re transparent, and my colleague already explained the case. Moreover, you can telephone the FCA consumer helpline (on 0800 111 6768), to check our registration (reg. number: 609146) should you hesitate whether we are legit or not.