I had my order incorrectly closed at the price that this commodity never touched today.
This is a serious issue and my live.trading212.com and mobile app show different charts and my web version is frozen at price 19.854 on Oil-21Apr20 commodity at 20:28:15 GMT+2 . This price is incorrect and the market never touched that price this day.
Your platform falsely let my order run to a big loss which required me to SL the order at the price that market never traded at. How did you execute this order at this price if it never reached this.
I have compared realtime charts. I’m expecting full compensation or return of my position.
I’m willing to take legal action.
Community, I have contacted the support e-mail and I will definitely let you know about how trading212 is going to resolve this error.
800 Buy 20.31500 19.775 -407.44
MO155733094 20.03.2020 20:28:15
Stay safe people.