That makes no sense
Very interested how this is going to be resolved
The constant use of ‘Rights Issue’ phrase is triggering my OCD. It wasn’t a rights issue. It was an open offer and an offer for subscription. That aside, shares were issued via crest on the 19th. Elections should have been made electronically beforehand. Either they did or they didn’t elect in time. Then the out turn would have been electronic to there custodian ( I assume Interactive Brokers). No need for any conversation with Ted Baker at all. If they elected and didn’t receive shares then the call is to the Registrars. If IB made an error the call is to IB. If they didn’t elect then they should buy the shares with corporate funds and credit client accounts as it’s their mistake. Either way all of this should take a few hours not days and weeks.
I could of course be entirely wrong