Securities transfer, TRADING 212 not

I have sent a request to set my bank account (used for funding) as default withdrawal method, rather than credit card 3 days ago and since no response or action taken.

For that reason I decided to transfer some of the securities to another account. I need details of a ‘Contact person’ and ‘Contact phone’ of delivering broker.

I cannot understand why are you making resistance to withdraw funds to bank account or hiding contact details. You are my main trading platform but I am finding your support handling and fund management clumsy so I need to diversify the brokerage use. I urgently needed to withdraw some funds (small percentage of account value) and you do not allow me to.

Message to others: bear this in mind. Easy transfer only one way.