I’ve come to post this here after not getting a response through the contact us within the app. I’ve lost money due to the way T212 has handled the stock splits.
I had holdings in Tesla + Apple before the split because T212 can’t do the math to split the shares they were both sold at sub-optimal prices on Friday. Right, I understand maths is hard for some, but why have you notified us on Monday after the split has happened. Having a forum post which most users including me don’t check explaining what will happen isn’t sufficient for your userbase.
Supposedly the stock was sold then I was allocated ‘Free funds’ from what I’ve read, I can tell you I’ve never received any free funds in my account. I tried to set up an order to try to replace what I had without occurring too much of a loss and not buying at the sky-high prices they are currently but I couldn’t as I don’t have any free funds to do so.
Obviously I have then lost out on the expected gains from when these stocks have made since the split.