VGOV dividends not paid

Previously I received this on October 8th, when the payable date was October 7th.
The next time round the payable date was November 4th, and I’ve still not received anything.

The only thing that happened between the record date and the payable date is I purchased 3 more shares. But surely that shouldn’t impact dividends on the shares I already had?

It seems like going on 2 weeks after payable is much more than the few days advertised in the FAQs

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We’re really sorry for the delay, we’ve just distributed the dividend.