About the Help category

If you have a general question about using Trading 212, post it here.

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Hi, I’m new and I don’t know if I have the verified account or I need to send any documents, and how can I help?

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Hi traders how can I set my phone to display my position cheers guys

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Hi traders all is good at least you got back to me
Ok
Can you guys show me how do I set my phone to display my position.

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I opened a demo trading account.
How do i get the chart full on screen?
Also i put a few buy and sell bids out and several time the margin jumped back to the full amount. I checked really carefully everything was set correctly. Why does this happen???

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Hello 212 team,I need your help.I tried couple of times to send the address prove document and it wasn’t accepted. I sent bank statement of my bank account confirmation which have my address in it in English.(im from Isreal so the default language is Hebrew).i saw that you can send a bill to your address confirmation but im 18 years old and i dont have any bills on my name right now and even if i had they will be in Hebrew.
can you please help me and explain me what can i do,i been trying to open my account for a lot of time and i really need your help!!

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Hello, I’m thinking of buying 100 Inchcape shares which could provide shareholder perks if I can obtain a letter of confirmation from the ‘nominee account executive’. Is trading212 able to provide this information? Thanks.

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Can you please assist me.? I am. Unable to make a withdrawal even thou my account is in £2000 (green). On the withdrawal screen its displaying zero however on the account pie chart I have free funds displayed.

Many thanks.
Neil

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Hi Tony,
Could you pls advise how to read each column in the Open Positions view. I am unable to see any info on what they actually mean of how they are calculated. I can assume but i want to be clear of what it is exactly saying (Price, Market Value, Result, Result %)

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Hi the bid ask spread subject , i am now aware of stamp duty seems UK like to charge… THE BID ASK SPREAD , how much effect does this have on buying selling ? the numbers are green thus this is the point where you have made your profit and so pocket these , is this the case or is there more than meets the eye ( can you be loosing a lot of your investment funds)unaware of the these differences. Info tells me the bid ask spread is more for smaller traders and not the type of unilever or the bigger instruments. 3 weeks in so still learning ! my favs are fres and poly these seem to be doing rather well at the moment for now. i ask the above because i seem to of lost £300 some where… thanks steve

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Hi, I wrote you an email last week and i do not recieve answer yet. How is it possible that i bough an action lower than the price that has now, and the profit is negative? there is not exchange rate in the transaction

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Hello!
I was reviewing some video about teladoc and living merger and I would like to ask you if you could revise the livongo shares conversion to the teladoc because I think there were a conversion error! I already possessed one teladoc share before the merger but after the merger I just got the money but not the 0,592 shares of teladoc for each living share that I owned that if I don’t make a mistake were 8 / 9 shares! So on the merger day my teladoc shares should be 4,736 / 5,328 shares and I don’t have them! I have been adding teladoc stocks since yesterday (09/11/2020) to my account on the dip n=but I want you to tell me what happened to my 0,592 teladoc shares per living share!!! Please contact me as soon as possible!

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Hi,

On Trading 212 web platform I can not find where I can change my theme to dark mode? I have had dark mode but when I logged in it is white now and I can not change it. Can you fix that please.

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I have found it. Thanks

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Is it possible to use Two-factor authentication (2FA) on Trading 212 web platform? There is only explanation for use it for Trading account on mobile phone.

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I have messed up with my two factor authentication code on Dec 29 & lost access to my account for last 6 days. I sent multiple emails seeking help, someone asked me to send my ID & a selfie at the beginning which I sent immediately but after that 5 days has gone past but received no more reply from customer support. I had multiple open positions where I was green and now lost more than half of my account value. One of the CFD automatically closed with a loss of £1750, I want to know what type of service T212 provide and who will compensate my loss now??? I am seriously disappointed

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iPad price alert

Hi while using the iPad app, I can’t find the price alert icon available in iOS in the stock analysis screen.

Is it only possible to add a price alert in iPad from the main menu? Having to exit, type the ticker, type the price, etc seems like unnecessary steps

Thanks

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Hi all.
New to trading & still finding my feet. So today I planned on doing a day trade. I knew a stock was going to fly at open. I set a market buy before open at $1.88 but by the time it went through after pending for a while the price had gone to $2.91… Gutted…
My question is If I’d of set at limit buy at $1.89 1c higher would it if brought me in at that price or placed it as a market buy at $1.89 & left me in the same situation where it would of been pending?

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the order would try to get you the limit price, but if it couldn’t then it wouldn’t trigger at all.

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Hi. Trade212,
Is it possible to display the Buy line on a chart ?(to have a quick visual graphic of the spread) On iPhone the chart displays the Sell line only and I can’t seem to change it .
Thanks