Account not cancelling orders [Resolved]

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1

Hi @David @Team212 I cancelled this order but it went through after mrket close.! Why are orders going through even when i dont have the funds.? And now what if this drops after hours.? Not good enough

Screenshot_2021-01-28-21-07-52-03_b2821ec0506715f5c2cd059661654996
Screenshot_2021-01-28-21-07-52-03_b2821ec0506715f5c2cd0596616549961080Ɨ2340 149 KB

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I have had the same issue!! I had ā€œprocessingā€ on a cancelled order for 1 hour and then it went through at 21:03. I had already moved my free funds back into my bank but it still placed it so Im not sure how that works. Needs to be fixed ASAP, doesnā€™t seem legal that they can do this.

FCA may need to be contacted

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Ya.!!! It done it on two stocks at 21.03 and both tanking after hours.! So who pays for that.?! And also like you i didnt have free funds so i guess next time i sell somthing or deposit funds it will be taken off.! It BS i know markets are volatile but this needs to be fixedā€¦ And we need to be reimbursed.! @Team212

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I have contacted them and will expect to be reimbursed. Its completely illegal and I will write to the FCA

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Exact same issue with me. Not good enough!

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I am having the same issue with a pending sell limit order. Itā€™s been stuck on ā€˜modifiyingā€™ for 2 hours.

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I have had exactly the same - tried to cancel my order 73 minutes before it was placedā€¦ out of hours! I couldnā€™t do anything to react to it and now the stock I wanted to ā€˜tradeā€™ Iā€™m left bag holding. Stock was Tengasco just in case you are in exactly the same boat.

On a day where they have claimed to try and protect their customers, they have really made a lot of significant mistakes. My expectation is that my account balance is returned to whatever it was before the orders were placed incorrectly.

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Yup same for me and both have tanked.! Ive read about this before and normally they return balances to whayt they were.! I just hope its sooner rather than later

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Hi @David @Team212 My account is now missing over 100 dollars because of orders being placed that were not meant to be.! Can you please reply asap this isnt good enough

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Hi, same problem here. Cancelled buys on PRTS were processed after the marked closed last night and have been automatically sold this afternoon but for a lower price. Loss of Ā£199.91. Please let me know how I go about getting this back?

Thanks.