Hi, I appreciate you must be busy but I mentioned this in another thread without reply and now that has been closed. I also raised a support email last week without response.
I had 3 orders for PRTS that were cancelled but still processed after the market closed last Thurday. My account balance at the time was around £400 however the buys totalled about £14,600. When they were automatically sold the next day there was around a £200 loss. Please can someone look into this as I don’t feel I should be responsible for the loss when I didn’t have anywhere near enough funds to buy that many shares.
Many thanks.
I’d appreciate at least an acknowledgement that this is being looked in to. I’ve had no response on here or to my support email.
Apologies for the delay!
I’ve now personally updated you on your Ticket 